Refund policy
At Little Guard, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make it right.
Key Points
📦 Delivery: We currently ship only within the UK.
📞 Contact: For any questions, reach us at +44 7865 741837 or support@littleguard.co.uk.
Returns
You have 30 days from the date you receive your order to request a return.
To qualify, items must be:
Unworn, unused, and in the same condition as received
In original packaging with all tags attached
Accompanied by proof of purchase (receipt/order confirmation)
To start a return, email support@littleguard.co.uk. We’ll provide the return address and instructions. Items sent back without prior approval will not be accepted.
Damaged, Faulty, or Wrong Items
Please inspect your order upon arrival.
If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Items Not Eligible for Return
Some products cannot be returned, including:
Perishable goods (e.g., food, flowers, plants)
Custom or personalised items
Personal care products (e.g., beauty & hygiene items)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards
If unsure, contact us before purchasing.
Exchanges
To get a different size or product, return the original item first, then place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved.
Approved refunds will be processed to your original payment method within 10 business days.
Banks or card providers may take additional time to post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at +44 7865 741837 or support@littleguard.co.uk.